Refund Policy

Our refund policy ensures fair treatment for both hosts and renters while maintaining trust, accountability and clarity across all transactions while safeguarding platform sustainability.

Refund Policy Banner

For Renters

  • 1. Cancellations by Renters:
    Renters may cancel bookings based on FlexSpacez cancellation policy on their platform.
  • 2. Refund eligibility:
    Refund eligibility depends on the timing of cancellation. Service charges and VAT are non-refundable.
    - Full refund for cancellations made at least 48 hours before check-in.
    - Partial refund of 75% for cancellations made 24 hours before check-in.
    - No refund for cancellations made on the check-in date.
  • 3. Property Issues:
    Renters must inspect the property immediately upon arrival and report issues to the host. Compensation is at the host's discretion; FlexSpacez facilitates communication only.
  • 4. Non-Platform Payments:
    Payments outside FlexSpacez are not covered and are non-refundable.
  • 5. Public Liability Claim Policy:
    Claims must be filed within 24 hours with evidence. Applicable only to bookings made through FlexSpacez.

For Hosts

  • 1. Cancellations by Hosts:
    Must be done at least 48 hours before check-in with valid reasons. Full renter refund within 72 hours. Repeated cancellations may lead to suspension.
  • 2. Damage Claims:
    Hosts can claim compensation for renter-caused damages within 24 hours of rental end, with supporting evidence.
  • 3. No-Show Renters:
    Hosts receive full payment if renters fail to show up without cancellation.
  • 4. Public Liability Claim Policy:
    Same as renters: must be filed within 24 hours with valid evidence. Only valid for bookings via FlexSpacez.

General Policies

  • 1. Service Charges and Liability Fees:
    Non-refundable except in case of proven platform error or eligible host-initiated cancellation.
  • 2. Dispute Resolution:
    Requires valid proof (e.g., images, chats).
  • 3. Security Measures:
    FlexSpacez implements measures to prevent fraud and platform misuse.
  • 4. Public Liability Claim Policy:
    Applies to both renters and hosts with the same 24-hour filing and evidence requirement.

Need further assistance? Contact Us.